Kris Hauser

Senior Business Operations Manager at Veritone, Inc., leading Salesforce architecture and administration for a 300+ user environment to optimize sales and finance operations.

• Architected and administered a 300+ user Salesforce environment, optimizing operations across Sales, Finance, and Operations.
• Designed and implemented scalable Salesforce CPQ solutions, significantly improving quote-to-cash cycles and enhancing sales enablement.
• Automated workflows with custom flows and validation rules, reducing manual tasks and increasing data reliability across the platform.
• Integrated Salesforce with HRIS, ERP, and analytics platforms, ensuring seamless data flow and system alignment for enhanced reporting.
• Managed rigorous release cycles, sandbox refreshes, and User Acceptance Testing (UAT) to ensure continuous platform enhancement and stability.
• Collaborated cross-functionally with Data and Engineering teams to resolve complex integration issues and support API-based connections.
• Developed high-impact dashboards and reports, providing critical business intelligence for revenue, pipeline, and team performance, driving data-driven decisions.
• Mentored and trained junior administrators, enhancing team capability and significantly improving system adoption rates.

Salesforce Application Specialist / Administrator at Lennar Corporation, responsible for CRM consulting, system guidance, and user adoption initiatives.

• Acted as a business-facing CRM consultant, providing strategic pre-sales technical recommendations and system guidance to optimize processes.
• Led requirements gathering sessions with key stakeholders, aligning complex CRM configurations directly with overarching enterprise objectives.
• Spearheaded Salesforce Lightning Experience migration, delivering hands-on training that significantly boosted user adoption.
• Conducted comprehensive gap analyses and implemented enhancements, significantly improving data quality and workflow automation.

Senior Business Support Analyst at iHeartMedia, managing end-to-end Salesforce implementations and providing technical support for CRM alignment.

• Managed end-to-end Salesforce implementations across multiple regional business units, encompassing comprehensive configuration, customization, and deployment.
• Delivered impactful executive-level demonstrations of Salesforce solutions to internal leadership, facilitating successful project planning and rollouts.
• Collaborated with IT and business teams to troubleshoot complex technical challenges, ensuring CRM tools aligned with revenue generation goals.
• Developed and executed complex SQL queries to support critical data validation, cleansing, and migration activities, ensuring data integrity.

Software Consultant specializing in ERP and HRMIS platforms, providing strategic consulting, pre-sales support, and workflow optimization for diverse clients.

• Provided technical and strategic consulting for ERP and HRMIS platforms, encompassing end-to-end implementation, user training, and system customization.
• Collaborated with sales teams to drive pre-sales activities, including leading discovery sessions, crafting RFP responses, and conducting live product demonstrations.
• Optimized client business workflows through tailored software configurations, enhancing operational efficiency.
• Served as a trusted advisor, guiding stakeholders through critical technology decisions and developing long-term system roadmaps.